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CLIENT SERVICE

WELCOME TO GAFARLI ATELIER

FOR ENQUIRIES OR ASSISTANCE PLEASE DO NOT HESITATE TO CONTACT US. WE ARE OPEN FROM MONDAY TO FRIDAY 9 AM TILL 7 PM EXCLUDING HOLIDAYS.

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WE STRIVE TO REPLY TO YOU WITHIN 48H DURING BUSINESS DAYS.

AFTERSALE SERVICES

CONTACT US FOR ANY QUESTIONS PERTAINING TO OUR REPAIR AND ALTERATION SERVICES.

APPOINTMENT IN-PERSON

BOOK A PRIVATE APPOINTMENT WITH CREATIVE DIRECTOR TO DESIGN SPECIAL BESPOKE JEWELLRY.

FREQUENTLY ASKED QUESTIONS

YOU CAN ALSO USE THIS AREA TO CONSULT THE FAQ’S, FOLLOW YOUR ORDER AND TRACK YOUR RETURN.

FOR BESPOKE ONE-BY-ONE APPOINTMENTS +90 (538) 567-2804.

TO CONSULT OUR INTERNSHIP OFFERS, PLEASE VISIT THE CAREER PAGE.

FAQ

HOW DO I RETURN A PRODUCT?
CUSTOM-MADE PRODUCTS CANNOT BE RETURNED UNLESS THERE IS AN ERROR ON THE PART OF GAFARLI ATELIER. ON READY-TO-PURCHASE PRODUCTS, NATURALLY, SOME HAIRLINE SCRATCHES MAY OCCUR DURING PACKAGING OR TRANSPORTATION, AND YOU CAN REMOVE SOME OF THE SCRATCHES WITH THE VELVET CLOTH INCLUDED. PRODUCT RETURNS ARE ALLOWED WITHIN 7 DAYS. PLEASE CONTACT US VIA THE CONTACT SECTION.


HOW LONG DOES IT TAKE TO PRODUCE THE CUSTOM-MADE PRODUCTS I ORDERED?
CUSTOM-MADE PRODUCTS WILL BE READY WITHIN A MAXIMUM OF 7 BUSINESS DAYS, EXCLUDING APPOINTMENT/DECISION-MAKING PROCESSES.


IS THERE SHIPPING OUTSIDE TURKEY?
CUSTOM-MADE PRODUCTS WILL BE READY WITHIN A MAXIMUM OF 7 BUSINESS DAYS, EXCLUDING APPOINTMENT/DECISION-MAKING PROCESSES.


 

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